Chocolate orders during warm weather
As we use wholefood ingredients without adding preservatives and stabilisers, our chocolate can be heat sensitive. While our warehouse is temperature controlled, once the products leave the warehouse, we can no longer control the temperature and handling in transit. We want you to have the best experiences of the chocolate, therefore we would advise not to purchase in warm and hot weather. Keep in mind that standard delivery is by road and your package could end up spending a weekend or a night in a depot. We urge you to consider this as we cannot take responsibility for spoiled items if you purchase in warm weather. If you are unsure, please contact us on (03) 9095 6250 or firstname.lastname@example.org.
Minimum order is $30 and free shipping over $60. Orders between $30 and $60 have a $10 shipping fee.
All orders are sent with Australia Post. Occasionally. we also sent with Direct Flight to minimise shipping delay due to COVID.
Please note that we do not dispatch orders over the weekend and international shipping is not currently available.
See below for approximate delivery time frames:
Sydney, Canberra, Adelaide, Melbourne, Tasmania
4-6 business days
Gold Coast, Brisbane, Nth NSW
5-8 business days
Perth, Nth QLD
7-10 business days
Loving Earth handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and made by the same method that you made payment. Refund payments may take up to 14 business days to be received. Refunds are made at the discretion of Loving Earth.