Chocolate orders during warm weather
As we use wholefood ingredients without adding preservatives and stabilisers, our chocolate is particularly heat sensitive. While our warehouse is temperature controlled, once the products leave the warehouse, we can no longer control the temperature and handling in transit. We want you to have the best experience with our chocolate, therefore we would advise not to purchase in warm and hot weather. Keep in mind that standard delivery is by road, and your package could end up spending a night or weekend in a depot. We urge you to consider this, as we cannot take responsibility for spoiled items if you purchase in warm weather. If you are unsure, please contact us on (03) 9095 6250 or firstname.lastname@example.org.
Minimum order value is $30, and orders over $60 qualify for free shipping. Orders between $30 and $60 have a $10 shipping fee.
Orders may be sent with either Australia Post or Direct Freight, depending on transit times and delays. Please note that we cannot request which carrier your order will be sent with.
Please note that we do not dispatch orders over the weekend, and international shipping is not currently available.
See below for approximate delivery time frames:
Sydney, Canberra, Adelaide, Melbourne, Tasmania
4-6 business days
Gold Coast, Brisbane, Nth NSW
5-8 business days
Perth, Nth QLD
7-10 business days
Loving Earth handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and made by the same method that you made payment. Refund payments may take up to 14 business days to be received. Refunds are made at the discretion of Loving Earth.