Delivery Delays - Aus bushfires
Please note some deliveries may be delayed due to the current bushfires raging across Australia.
Refer to the recent Australia Post statement here and contact us if you have any queries.
All deliveries to WA have been suspended until further notice due to the closure of the Eyre Highway.
Chocolate orders during warm weather
As you know we use real ingredients without adding preservatives and stabilisers, this means our chocolate can be heat sensitive. We don’t use cool packing and although our warehouse is temperature controlled, once it’s left us, we no longer control the temperature and handling in transit. Keep in mind that standard delivery is by road and your package could end up spending a weekend or a night in a depot. We urge you to consider this as we cannot take responsibility for spoiled items if you choose to make your purchase in warmer weather. We want you to receive your chocolate in the same way that we packaged it up and sent it out to you. If you are unsure, please contact us on (03) 9095 6250 or email@example.com
Orders over $80 are free from shipping fees, all other orders within Australia have a flat $10 shipping fee.
All orders are sent with Australia Post. International shipping is not currently available.
We do not dispatch orders over the weekend.
See below for approximate delivery time frames:
Sydney, Canberra, Adelaide, Melbourne, Tasmania
4-6 business days
Gold Coast, Brisbane, Nth NSW
5-8 business days
Perth, Nth QLD
7-10 business days
Loving Earth handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and made by the same method that you made payment. Refund payments may take up to 14 business days to be received. Refunds are made at the discretion of Loving Earth.