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BUSINESS SUPPORT TEAM MEMBER

The Business Support team ensures the right products go to the right customers at the right time, whilst always maintaining the highest standard of customer service for all customer feedback and enquiries. In addition, this team supports the Sales department by making outbound calls to allocated wholesale accounts to build sales and strengthen relationships. This role plays a crucial part in national and international logistics, and maintaining and improving data systems and processes. 

 

A Bit About You

We are looking for a passionate, positive and proactive ‘people person’ to join our team! Our ideal candidate enjoys engaging with customers (both in person and remotely), is a confident salesperson and isn't afraid to knuckle down with a spreadsheet or two! This role requires high levels of attention to small details, so we are looking for someone with a fastidious eye and a commitment to producing a high standard of work. 

  

Key Responsibilities:

  • Accurately and efficiently processing orders for allocated accounts and other customers by phone, email and online portal using Sage X3 accounting system.

  • Respond to customer enquiries by phone and email. Manage customer feedback, complaints and resolve issues, inspiring joy at every touchpoint.

  • Communicate feedback on quality back into the organisation, and escalate immediately any issues around food safety, including allergen feedback. 

  • Building sales of the key customers through analysis of their spend and preferences and encouraging purchase of other products.

  • Coordinating and promoting the change of products or the launch of new products in store.

  • Developing and maintaining positive relationships with our new and existing customers. 

  • Educating and informing key customers on our new product lines and company philosophy.

  • Liaising with other team members on a daily basis with the view to providing excellent customer service.

  • Cooperating with 3rd party logistics partners including freight carriers and distribution centres.

  • Participation in Sales initiatives, such as outbound calls and product sampling events in store to build relationships and secure sales growth. 

  • Actively contributes to the achievement of personal, team and business-wide goals and KPIs. 

  • Adherence to national and international transport legislation and export requirements.

  • Communicating with internal and external stakeholders in a positive and solutions focussed manner, actively contributing to a positive working environment.

  • Assessing inventory and proactively communicating sales priorities to prevent/clear overstocked lines.

  • Developing and maintaining input data for systems (e.g. B2B portal).

  • Participating in and / or facilitating events that promote the awareness of Loving Earth and products.

  • Other tasks as reasonably requested. 

Essential Skills:

  • Passionate about environmental sustainability and the organic food industry

  • Excellent time management and organisation skills.

  • Ability to work collaboratively and in a fast paced team environment.

  • Demonstrated ability to show consistently high attention to detail.

  • Excellent phone manner.

  • Excellent knowledge of LE products and company philosophy.

  • Ability to resolve challenging issues in a solutions-focussed manner.

  • Ability to work with high volumes of work.

  • Enthusiasm for the organic food industry.

  • Skilled problem solver. 

  • Excellent computer literacy.

  • Ability to respond productively and positively to constructive feedback.

  • Flexibility and adaptability to the ever-changing needs of the business.

  • Proficiency with using Apple and Sage Accounting Software.

  • Can manage multiple tasks simultaneously without compromising focus and attention to detail. 

  • Nuanced communication skills, both verbally and written.

Essential Experience: 

  • 3 years professional experience in either customer service, sales, administration or data entry.

Details:

  • Full time

  • Based in our Scoresby office

  • Immediate start ideal

How To Apply:

Click here to apply via Seek. Please address all aplications to Fran and submit a personalised Cover Letter along with your CV. 

  

   

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