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Customer Service Representative

12 months maternity leave contract (with a possibility of extension)

We are seeking a confident Customer Service Representative who lives & breathes our company values and feels strongly connected with our brand ethics.


What we are looking for

• Personal values that are in line with Loving Earth’s company values
• Interested in health and organics 

• Minimum of 3 years of experience in a Customer Service role
• Minimum of 2 years of experience in a sales role
• Desirable: experience in working in a health food or grocery store 
• Excellent interpersonal skills, written and verbal communication skills
• Commercial acumen, sales confidence
• Great attention to detail, high focus on quality
• Good organisational skills, including ability to plan and self-organise, multi-task in a busy environment
• Advanced skills in the use of Microsoft Office programs
• Flexible, proactive, positive, highly motivated and energetic

The role & what it will involve

• Providing excellent customer service support, including:

- Processing orders - Answer/resolve customer queries by phone

- Answer/resolve customer queries by phone

- Dealing with 3rd party logistics and freight queries - Educating and informing customers about our products and services - Email management

- Educating and informing customers about our products and services - Email management

- Email management

• Occasional sales/promotional support tasks,including:

- Outbound sales calls

- In-store store servicing and merchandising

- Management of key accounts

- Participate in events & tradeshows


Job details
• Fulltime position
• Cover for maternity leave, for at least 12 months, with a possibility of extension
• Salary: $50,500 + Super
•  Located at our office in Scoresby (VIC)
•  Needs to have own car and driver’s license 


How to apply
Please email a cover letter (explaining how you are a great fit for the role) and your CV attn. Rebecca Divjak (Customer Service Manager): with the subject line “CS job application”.

If you have any questions on the role, please contact Rebecca on 03-90956201.

Applications for this role close on Sunday 4 December 2016.






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