We ship our products via Fastway and Australia Post. We endeavour to ship all orders within three working days of receiving them. If for some reason we are unable to do this we will contact you either by phone or email.
Orders from Thursday and Friday may sit at a depot over the weekend – during the warmer months of the year, chocolate can melt. Please notify us if you’d like us to hold the order until Monday.
Please refer to table below for approximate delivery times from the day the order is placed to when it should be received.
Should you be unsatisfied with any of our products, we offer a full unconditional refund on the price of any product purchased (exclusive of postage) when the product is returned to us.
Loving Earth Pty. Ltd. will not commence processing the refund or exchange until the returned goods are received. Loving Earth Pty. Ltd. will only accept returns if they are sent by prepaid parcel post.
A refund can only be made to the credit card used to make the purchase and will be for the product only.
Here at Loving Earth we operate a little differently to most companies, as we deal quite closely with various farmer co-operatives and producers from around the world. In order for us to deal with these small producer groups we are required to pay a fair price for the raw materials upfront. This is the reason why we have the majority of our customers on prepaid terms - to assist us with securing these quality ingredients and paying our producers.
We understand that this can happen occasionally and we would love to hear from you if it has happened. Paypal has informed us that they automatically assess the risk associated with each new customer and may decide to seek additional assurance that funds are available to complete the transaction. This is standard practice by Paypal and we do not have any influence over their policies or approach.